Kari Salminen Welcome to my Web page

“To live a creative life, we must lose our fear of being wrong.” - Joseph Chilton Pearce

  • Work Experience
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Work Experience

29.08.-28.12.2018 ESP Global Services Limited UK (Dublin, Ireland)
Onsite Airport IT Support Engineer 4-month contract

I provide on-site support for all airport passenger processing systems at Dublin Airport.

  • Carrying out preventive maintenance as well as troubleshooting and repairing on the range of self-service machines
  • Troubleshooting and repairing passenger processing system computers
  • Troubleshooting and report errors in bar code readers, cameras, information screens, etc.
  • Respond to all customer incidents and service requests from the Global Service Desk and work to agreed SLA's
  • Inventory handling
  • Counter Information Displays (CIDS)
    - IDS will display counter status at these displays, e.g. open, closed, First Class, Economy, etc.
  • Flight Information Displays (FIDS)
    - IDS will display all required flight information from data received.
  • Common Use Passenger Processing System (CUPPS)
    - Software and hardware standards designed to allow a single passenger processing station to serve multiple airlines.
  • Common Use Self-Service (CUSS)
    - Software and hardware developed to allow a single self-service kiosk to serve multiple airlines.

  • U.S. Customs and Border Protection (CBP)
    - Provides local information regarding their lane assignments in the FIDS area.


02.04.-28.08.2018 Holiday

  • Hewlett Packard Enterprise will cut 5000 of global staff 2017-2018.
  • Most of Dublin, Ireland job moved to India and I am one of the lucky one who lost his job. I say lucky because I got a really good redundancy payment, and this gave me time to meet my family in Finland, watch World Cup Football and enjoy the summer.

17.10.2011-30.03.2018 Hewlett Packard Enterprise
(Leixlip, Ireland)
Nearline Support Engineer (02/2012-03/2018)

Troubleshooting and solving problems by phone, email and remotely.

  • HPE StoreOnce systems (Disk backup system that running on Linux and IBRIX File System)
    • I was handling most complex issues and escalation cases
  • HPE Standalone Tape Drives and Tape Libraries
  • HPE Virtual Storage Appliance
  • HPE MSA (Modular Smart Arrays)
  • Information gathering, analytically troubleshooting and problem research
  • Generating Sales Leads
  • Using SAN Toolbox for solving problems in SAN switches (not officially supported our team)

Server Support Response Engineer (10/2011-01/2012)
Troubleshooting and solving problems by phone, e-mail and remotely.

  • Hewlett Packard ProLiant server product line and HP Blade Systems


Nearline Support Team?

In February 2012, I and 6 colleagues were given an opportunity to create a new team to support Hewlett Packard backup systems. I worked for this team until the end of March 2018.

  • Our goal was not to replace the backup systems without a diagnosis
  • We helped to do troubleshooting and solving problems by phone, email and remotely
  • We trained customers to do troubleshooting and manage their backup system(s)


  • Also, we wrote many instructions on how customers can manage better their backup system(s



11/2010-10/2011, Xerox Ltd (Dublin, Ireland)

Customer Support Account Champion

  • Support customer's business printer solutions via phone and email
  • Escalation of incidents, as and when necessary
  • Troubleshooting and solving technical problems both by phone and e-mail
  • Accurate documentation of all ticket-related issues within XSM and other tools
  • Validating DRA's and dispatching consumables where required


01/1998-06/2010, ICE Group Ky (Espoo, Finland)
Entrepreneur

  • I sold customers McAfee and Black ICE Security Solutions and licenses
  • I installed and educated customers to use McAfee Antivirus/ePO and Black ICE products
  • I also had a computer recycling service.
    I made companies a safe way to recycle computers to remove all information from hard disk(s) with an overwrite program or by destroying it.
  • I re-assembled computers and sold them to consumers.
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